It depends on your location but we work with Canada Post, Canpar or DHL to ship your items to you as soon as possible. Expect the shipping to take anywhere between 2 days to 2 weeks. We will provide you with a tracking number so you can track when your kit comes to you!
Due to the pandemic, we are currently seeing some major delays with Canada Post. The delay can go upwards of 4 weeks depending on the shipping address. Please contact us for any additional information.
Tapioca is starch based so when being soaked in water it will dissolve. This is especially the case for fresh and good tapioca. Make sure to only add tapioca into boiling water to prevent this. For more instructions and tips, head to our blog post here!
We accept returns within 30 days of you receiving the kit. The item has to be unopened and in brand new condition to be returned. Please reach out to us if you have any issues prior to returning the items to ensure that the process is smooth.